Our client, a Health System in Central Texas is seeking a professional to facilitate the achievement of quality in performance, and patient and customer satisfaction.  Reporting to the Chief Executive Officer and leading a staff of four, the Director of Consumer Affairs will work throughout the System to develop and implement Performance Improvement plans by enabling collaboration in diverse groups, empowering individuals and creating credibility for the process through on-going support.

Building on a clinical background that will lend empathy, the Director of Consumer Affairs must be skilled in evaluating satisfaction survey data and interpreting such for those in the best position to impact performance.  Geared towards "ahead of the curve" approaches, the Director will have demonstrated capabilities in developing process analyses and in creating action plans to effect measurable results (TQM/CQI).  Success in facilitating multidisciplinary teams in not only root cause analysis, but also in establishing standards, time lines and accountability is essential.  To be successful in this role, the Director must bring superlative written and verbal communications skills as well as a professional demeanor and team-building skills that engender trust, camaraderie and enthusiasm.  Along with clinical training, a minimum of a Bachelor's degree is required; a Master's degree is preferred.  Five years

in healthcare management supported by prior TQM/CQI implementation experience is also required.

The  System includes the flagship 400-bed Medical Center with a Level II Trauma Center, a Family Health Center and several managed care products.  The hospital has earned a good reputation and has identified Centers of Excellence including cardiovascular services, a family childbirth center, the Clara and Harlon Fentress Cancer Center and a CARF accredited inpatient rehab unit.  It also has strong diagnostics including CT scanners, MRI and nuclear medicine.  The hospital is also a teaching facility that supports the McClennan County Family Practice Program, with 36 residents annually, as well as clinical programs in nursing, radiology and clinical pastoral care. The School of Medical Technology at the hospital provides quality education for those interested in pursing a career in medical technology.

The town and the surrounding area are home to 200,000 people.  A mid-size community with a below average cost of living, it offers museums, symphonies, golf courses, boating, fishing and numerous sporting events.  The area enjoys a strong economy.  It also offers good public education systems and is home to a renowned private university. It is within a one to three hour drive of three major cities so can satisfy most any lifestyle.